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Michel Chertouh

General Manager
ANA InterContinental Tokyo

Date of birth: Nov. 16, 1969

Hometown: Paris

Number of years in Japan (cumulative): Less than 1 (as of December 2017)

Michel Chertouh
Q1: What was your first encounter with Japan?

In 2005, Brazil was celebrating the 110th anniversary of diplomatic relations with Japan and I was general manager of the InterContinental Sao Paulo. We had been appointed to host the Japanese delegation headed by Prime Minister Junichiro Koizumi. The preparation work with the Japanese government officials necessary to respect the protocols was a journey of discovery and a fascinating experience and that´s when my respect for Japanese culture was born.

Q2: Please state your motto in life and why you have chosen it.

I have a pretty simple motto in life: work hard, maintain humility, practice self-awareness and keep my curiosity ignited. This motto has developed over time and I can say now that it is mature, it works for me and keeps me balanced.

Q3 : Over your career, what achievement are you the proudest of?

Working in hotels means you need to adjust to — and learn from — diverse environments, cultures and beliefs. Continually developing my leadership style to successfully run businesses has been a privilege and something of which I am proud. From a personal perspective, my career has given my family exposure to new and exciting things and I’m proud that my children have had opportunity to become citizens of the world.

Q4 : What are your goals during your time in Japan, your current position or in life?

My goal is to build on the success of the ANA InterContinental Tokyo and support the growth momentum of InterContinental Hotel Group (IHG) ANA Japan. That means helping our people improve their skills, giving opportunities to grow with IHG and helping them do their best for this property and for Japan. The 2019 Rugby World Cup and 2020 Olympics give us a unique opportunity to show off the best of Japan and our great hotels!

Q5 : What wisdom, advice or tips can you give to people living and working in Japan?

To visitors, I’d say, be open minded and embrace this wonderful culture — I honestly believe that the rest of the world can learn from it. I encourage you to take every opportunity to discover this unique country and connect socially with local people outside of work. To Japanese people, I’d say, be open to what foreign cultures can share, but never lose the essence of your culture. To both, embrace the best of both sides!

Last updated: Oct 2, 2018