- General Manager
- Hilton Nagoya
- Nagoya Hilton Co., Ltd.
Date of birth: July 18, 1977
Hometown: Meschede, Hochsauerland, Germany
Number of years in Japan (cumulative): 2 (as of November 2017)
My stepfather is a huge Japan fan and since young, I was able to learn about the Japanese language, food, pottery and philosophy. During my stint in London, I opened a Japanese sushi restaurant and worked closely with some great Japanese chefs and suppliers.
My motto is “Enjoy every day as if it is your last.” I strongly believe in cultivating mindfulness of our lives, cherishing our time with family, and giving our 100 percent best in everything we do. For a balanced mind and body, I like to challenge myself through my running and cycling activities.
One of my key achievements is the Rooms Master Plan — the largest renovation ever at Hilton Nagoya. The entire project took 18 months at a total cost of over $25 million. The project was completed ahead of schedule, in line with the budget and with very little guest disturbance. At the same time, we increased our Hilton guest satisfaction score to the highest of any Hilton in Japan.
I would like to see through the successful renovation of our food and beverage outlet in Nagoya and elevate our hotel as the leading hotel in Nagoya. The team at Hilton Nagoya is totally dedicated about delivering outstanding customer experiences. I am really proud that we moved up to take the No.1 spot on Tripadvisor! Personally, I would like to enjoy more of Japan and the culture with my wife and two daughters.
I strongly believe that team members are the most important part of my organization. Many times foreigners hide behind the language barrier. As a leader we have to be involved and connected to our team. We need to know their stories, their worries and their passions. Is it more difficult in Japan? Yes, but the key is to persist, to stay honest and be with the team — from the front-line team member to the manager. I make an effort and as often as I can, I eat in my team members’ restaurant with different team members, take time and talk and listen to them. Happy team, happy guests and guess what? Happy me.