Service without a smile: Why airlines aren't nice

Oct 12, 2014

Service without a smile: Why airlines aren't nice

Passengers cherish Virgin America for its mood lighting, live TV, fancy cocktails and friendly flight attendants. That nice-guy approach to air travel wins awards and attracts a cult following, but may not fly with Wall Street. For all the accolades, Virgin America has lost ...

Sep 25, 2014

Air passengers get lessons in how to survive a plane crash

The plane passengers raced down a slide, one by one, like children on a playground. At the bottom, smartphone photos were snapped and high fives exchanged. The frequent fliers were all smiling and laughing — and hoping to never use an evacuation slide again. ...

Japan's World Heritage Sites

Sep 6, 2014

Japan's World Heritage Sites

by Daniel Robson

It was in September 2003 that I visited Kiyomizu-dera — exactly 11 years ago. I was in Japan for the first time, and during an excursion to meet an old friend in Osaka, she suggested driving us down the road to Kyoto to see ...