Art of the Japanese company apology: It's all in the bow

May 4, 2015

Art of the Japanese company apology: It's all in the bow

Imagine you’re the head of a U.S. fast-food chain in Japan that has been scandalized by a tooth-in-french-fries disaster. How do you repair the damage? Bow deeply — and be convincing. So it was for Sarah Casanova, the Canadian president of McDonald’s Japan, whose ...

Casanova to run whole show at McDonald's

/ Feb 19, 2014

Casanova to run whole show at McDonald's

McDonald’s Holdings Co. (Japan) said Wednesday it will appoint as its new leader Sarah Casanova, a Canadian woman who is president of its operating company, McDonald’s Co. (Japan). By tapping Casanova, 48, to be the president and chief executive officer at both the holding ...

McDonald's pins bid to halt slide on new burgers

/ Dec 26, 2013

McDonald's pins bid to halt slide on new burgers

McDonald’s Co. (Japan) President Sarah Casanova underlined the hamburger chain’s drive to achieve growth in same-store sales in 2014 after what is shaping up to be a second consecutive year of declines in 2013. “We will be investing more resources in menu innovation efforts,” ...