Aug 4, 2013

Kanebo and consumer protection

Whatever economic losses that Kanebo Cosmetics incurs as it recalls skin-whitening products from throughout Asia, they don’t make up for customers' suffering.

Jul 24, 2013

Kanebo's Taiwan unit investigates complaints about skin products

Kanebo Cosmetics Inc. in Taiwan said Wednesday it is looking into complaints by customers who experienced patchy whitening of their skin after using the firm’s products, including facial lotions. According to the company’s public relations specialist, Fiona Lin, 181 customers complained, with 123 cases ...

Whitener recall big blemish for Kanebo

Jul 5, 2013

Whitener recall big blemish for Kanebo

After its large-scale recall announcement of flagship skin-whitening products Thursday, Kanebo Cosmetics Inc. has been inundated with phone calls from customers while retailers were busy removing the products from their shelves. The cosmetics maker said it received 15,000 calls to a special toll-free service ...

Jul 3, 2013

Bunny outfit rebuke costs Kanebo

Kanebo Cosmetics Inc. settles a lawsuit with a woman in her 60s who sued the firm for forcing her to wear bunny costumes as a form of punishment when she failed to meet her sales target in 2009.