Art of the Japanese company apology: It's all in the bow

May 4, 2015

Art of the Japanese company apology: It's all in the bow

Imagine you’re the head of a U.S. fast-food chain in Japan that has been scandalized by a tooth-in-french-fries disaster. How do you repair the damage? Bow deeply — and be convincing. So it was for Sarah Casanova, the Canadian president of McDonald’s Japan, whose ...

Jan 4, 2015

Clothing industry plans new tag to flag premium Japanese goods

The apparel industry plans to attach a special tag to “genuine” Japan-made clothing to differentiate items made with high skill from cheaper products made in China, sources said. “The apparel industry has focused only on selling products cheap. But we hope this move will ...

Nov 29, 2014

Post-Thanksgiving shopping chaos spreads to Britain

Americans celebrating Thanksgiving in Britain may have felt right at home as Black Friday shopping chaos caused disruptions. The practice of offering bargain prices the day after Thanksgiving has spread across the Atlantic, with some retailers opening overnight to lure shoppers. Police were called ...

Synthetics strike fear in the heart of world diamond industry

Aug 7, 2014

Synthetics strike fear in the heart of world diamond industry

Diamonds are a girl’s best friend — but only if they are natural. That is the message mining companies and luxury jewelers are keen to instill in consumers as the diamond trade faces a growing challenge from the production of synthetic diamonds. Global diamond ...

Food labs fight organized crime

May 4, 2014

Food labs fight organized crime

by Jamie Doward and Amy Moore

At first glance the sprawling campus amid glorious countryside looks an unlikely base from which to wage war against Italy’s most feared crime organization, the ‘ndrangheta. And yet the laboratories of Campden BRI, once part of the University of Bristol and now a major ...

Jack Daniel's roils its rivals with 'Tennessee whiskey' rule

Mar 31, 2014

Jack Daniel's roils its rivals with 'Tennessee whiskey' rule

According to Jack Daniel’s, Tennessee’s world-famous corn-based whiskey should be made according to a strict recipe — basically, its own. But to rivals, some with their roots in ginning up moonshine in the foothills of the Appalachian Mountains, it seems that Jack Daniel’s wants ...