Mar 28, 2012

The inexorable march of creative destruction

by George Will

In retreat, Sears set to unload stores — The Wall Street Journal, Feb. 24 Retreat need not mean surrender. Still … In 1886, a shipment of $25 watches from a Chicago jeweler was rejected by the addressee in Redwood Falls, Minnesota. The jeweler offered ...

Mar 28, 2012

Brace for the mass customization revolution

by Sanjeev Sanyal

The last two decades were the era of hypermarkets — massive superstores that could dazzle customers with an astonishing array of standardized products. But there are signs that the superstore’s age of dominance may be over. In recent months, hypermarkets around the world — ...