All Nippon Airways Co. is promoting efforts to secure new cabin crew members, including foreign nationals, to deal with a staff shortage stemming from increased flights.

ANA has also taken steps to enhance the quality of its crews to improve the airline's hospitality service ahead of the 2020 Tokyo Olympics.

"By combining our accumulated know-how and all sorts of ideas, we aim to be the No. 1 customer service provider in the global airline industry," said Hitomi Yamamoto, head of ANA's Inflight Services Center.