A failed budget travel agency that offered overseas tours repeatedly misrepresented its finances since 2014, according to a petition to commence bankruptcy proceedings obtained by Kyodo News on Thursday.

The Tokyo-based travel agency Tellmeclub incurred an operating loss of more than ¥1.5 billion ($13.5 million) in its last financial year through September 2016 but reported an operating profit of ¥110 million.

Tellmeclub came under fire following a spate of complaints from customers who never got their flight tickets. The company owes a total of ¥15.1 billion, including ¥9.9 billion to 36,000 customers, according to the agency's lawyer.