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No tolerance at the inns for China’s shoppers

by

Special To The Japan Times

Last August, Nikkei Business magazine reported the travails of a businessman from a regional city on a sales trip to Tokyo. His company’s accommodation allowance covered a maximum of ¥8,000 per night, but he couldn’t find a centrally located hotel room for under ¥20,000.

After much Googling and mouse-clicking, he finally found affordable overnight lodgings and booked a room. Several sales calls, a dinner and drinks later, he was ready to sack out when he learned to his dismay that in his unfamiliarity with Tokyo’s geography he’d confused Akishima with Showajima (the two are written using similar but not identical characters). The latter, close to Haneda Airport, is served by the Tokyo Monorail line, with good access to the city center. But Akishima, where his hotel happened to be located, required a 90-minute train trip in each direction. Since he’d arranged for an early appointment the next morning, he got very little sleep that night.

The aforementioned gentleman was the victim of the skewed supply-demand situation for hotel accommodations, which is by no means limited to Japan’s capital. Occupancy rates at business hotels in Osaka, for instance, soared from 78.6 percent in 2013 to 85.4 percent by May 2015. As a result, finding affordable rooms on short notice has become much more difficult. Travelers to Fukuoka and Sapporo are also feeling the pinch.

Nor are businessmen traveling on shoestring budgets the only ones complaining. In an article titled “Winners and losers in the hotel price increase war,” Shukan Bunshun (Nov. 19) noted that first-class city hotels have also boosted their room rates.

“The rapid increase in foreign tourists has skewed the balance of supply and demand, and a price war has sprung up that takes advantage of customers’ vulnerability,” remarked Yutaka Nakamura, former chairman of the Japan Hotel Association.

The room tariff system applied in the past, Nakamura explained, has given way to reservations via the Internet, by which room rates are determined by more vague criteria, such as day of the week or check-in time. This tight hotel situation has led more foreign visitors to turn to minpaku (a term that covers stays in both private homes and vacant apartments).

Short-term minpaku arrangements, which can be made via apps such as Airbnb.com, can be quite lucrative for the apartment owners. As opposed to about ¥200,000 a month for long-term rental of a “2LDK” (two rooms, a living room and a dining room/kitchen), tourists might pay about ¥25,000 a night.

“By renting out a place for, say, 20 days a month, an owner can rake in ¥500,000,” journalist Atsushi Sakaki tells Shukan Bunshun (Dec. 3), pointing out that outside services are usually contracted to handle cleanup and hand over the door keys.

Along with concerns over violations of Japan’s Hotel and Ryokan Management Law, the regular residents of such buildings are becoming a bit unnerved by these foreign interlopers, who noisily come and go at all hours. Chinese visitors, with their propensity to shop like crazy — a practice referred to as bakugai (“explosive buying”) — are also a source of friction.

“In the trash collection areas on each floor, you’ll see veritable mountains of discarded boxes for cosmetics, shoes, small electrical appliances and so on,” complained one female resident. “And they don’t even bother to flatten and tie them up for pickup. I had to go to the building custodian for assistance.”

Yukan Fuji (Dec. 5) reported that when police went to investigate a 44-unit condominium in Kyoto’s Ukyo Ward, they found that between late July and early October of this year, some 36 units were being rented out to foreign tourists at rates of between ¥6,500 to ¥8,800 per night.

“Along with endeavoring as much as possible to make Japanese people’s values and living customs understandable (to outsiders), the government should also consider establishing detailed rules for stays in residential buildings that consider the sensibilities of residents and local society,” Yukan Fuji quoted Rikkyo University professor Kazuhiro Tamai as saying.

To meet the demand projections, at least 11,000 more hotel rooms are planned for Tokyo by the time of the 2020 Olympics. But will that be enough?

“Given an event with the global lure of the Olympics, 25 million or more arrivals over a certain time frame doesn’t seem particularly far-fetched,” Nacio Cronin, director of International Public Relations at Tokyo’s Imperial Hotel, told The Japan Times. “But as it is now, Japan isn’t prepared for that volume of visitors — either in terms of hardware or software. There aren’t enough hotel rooms, nor are the current human resources trained sufficiently to welcome and comfortably accommodate guests from so many different origins.”

The cover story in Nikkei Business (Nov. 30) concluded that the only way to ensure Japan can cope with the projected growth in inbound visitors — which is expected to surpass 20 million this year and reach 30 million by 2020 — will be to channel far larger numbers of them to rural parts of the country. The magazine pointed to Taiwan, which has succeded in attracting many repeat visitors through ways to diversify their experiences, such as by offering some 4,500 km of dedicated cycling trails — a length equivalent to more than four times Taiwan’s entire circumference.

From October, All Nippon Airways and HIS Travel began jointly organizing cycling tours between Onomichi, Hiroshima Prefecture, and Imabari, Ehime Prefecture, via seven islands in the Inland Sea. Some 30 percent of tour participants were reportedly from overseas, including, perhaps not surprisingly, Taiwan.

  • GBR48

    The solution to the packaging issues of Chinese shoppers may lie with the department stores that they shop at, and they could turn it into an opportunity. Create a recyclable/biodegradable, waterproof, secure, flatpack suitcase that can be assembled on the spot. Sell your products, package them into the suitcase in the store and send it direct to the airport as part of the deal. Chinese visitors love Japan as much as the rest of us, despite the political squabbles, and they would enjoy it even more if they didn’t have to wheel their sarcophagus-sized suitcases all the way from Narita.

    For others, ensure that all planes flying in to Japan hand out pamphlets of essential advice to tourists.

    Minpaku is not just about money, it is about choice and about the evolution of tourism. For example, if you are vegan, vegetarian or have food allergies, you may want to cook for yourself, as Japan, Korea and China can be tough places to stay on anything other than an omnivorous diet. Apartments usually come with cooking facilities, hotels do not.

    In most cases, hosts take great care of their guests, and guests behave. Sites like AirBnB have feedback regimes for both hosts and guests. If guests behave badly, they won’t be accepted by other hosts.

    These services are like Uber, they are part of the future. Embrace them and incorporate them into your development plans and legal structures (as some places in Japan are doing), and you let tourism expand and evolve. Any crack down would damage Japan’s international reputation as the best exotic tourist location on the planet.

    AirBnB rooms are not always cheaper than hotel rooms, but if visitors are spending less on their accommodation, then they will be spending more when they go shopping and touring. And such rentals open up opportunities to stimulate tourism in rural places that do not support regular hotels. Nobody is going to book a stay in rural Japan unless they can see what they are getting, contact the host and check the feedback, so they feel safe. These websites offer this to potential hosts who could not otherwise hope to advertise their properties globally, manage payment and determine the decency and reliability of potential guests before accepting their bookings.

    These services are of enormous benefit to Japanese tourism and regional economies. They bring in revenue to hosts, to the state through taxation, through tourist visiting and to shops. And they take nothing from the hotels, which are booked up by people who prefer to stay in hotels.

    Over time, the benefits will expand to the regions as people book second and third visits and become more adventurous. Tourist habits evolve over time. A first visit may be to Tokyo with a side trip to Kyoto. By their third visit, Ghibli enthusiasts may feel brave enough to head to Yakushima to commune with the kodama, whilst HKT48 fans will be off to Fukuoka, if (by some miracle) they can get a ticket in the lottery.

    Private room bookings are bringing a new generation of tourists to Japan, many of whom cannot be accommodated by hotels or who just don’t like staying in them. No Asian country has worked as hard at welcoming tourists as Japan has, and it is paying off. Don’t blow it now.

    Tourists who visit Japan generally spend a heap of money to go there because they really love the place. They have no desire to upset local residents, cause problems or get deported.

    If there really are problems, then it may be time for a hotline and some multilingual tourist police. Residents can complain to a specific number, the tourist police can come round and have a word in the visitor’s language, and issues can be rapidly resolved.

    The flashing lights of the emergency services are not always a sign of a problem. Sometimes tourists need to get hauled off to A&E through no fault of their own. Native bugs can be a shock to the foreign immune system and medical insurers generally order tourists to phone for an ambulance. That also earns money for the balance of payments, incidentally, as a basic A&E visit usually starts at about US$500.

    • Michele Marcolin

      I find there is not much direct relation with the hotel shortage issue in your remarks, despite they all apply to the situation and I agree. Tourism itself is a new phenomenon here in Japan, at least in big numbers. And it will take quite some time before it can take off in a reasonable way also with infrastructures and not only with the reap-off of money to visitors for selling anything that comes to mind (what actually is 80% of tourism as a standard) or the fancy and much acclaimed ‘omotenashi’, which far from being such a loving care and welcoming attitude it often get closer to a deliberately calculated ‘omote-nashi’ reception (read, without-face), being so snobbish and fake to completely ignore the real needs of tourist and turning instead into a blindly proud and indolent showing-off of superiority, which – when not accepted or questioned – turns often out into frustrated or hardly hidden bewildered reactions. The problem is real. When you open up to truism, you’d better do some tourism sustainability research before creating yourself problems you will later regret. Olympic are soon coming: I see hardly any real preparation in each individual shop to open up their mind to face a broader cultural and international customer affluence, starting with restaurants and ending with whatever you fancy. It is pretty much “take-it or leave it”… and mostly “we are happier if you leave it, ’cause we hardly can understand what you say, and even if we do, it takes time and we have to keep on doing only the specialized routine we are used to… but, please, leave the money here if you can”. It takes time and a lot of flexibility to accomodate tourism… a rather unknown concept here around. Some times ago I got scolded at a ryokan where I booked for me my wife and my mother, because we did not show up on time and we missed the welcome drink at the fireplace, which apparently was one of the pride of the house (anyway not much boasted anywhere in the advertising): no way to the guy could get satisfied with the fact that the bus was late due to the heavy snowing on the way, so we ended up with the usual ‘Ah… yappari… gaijin” treatment. lol

      • GBR48

        There were two stories on minpaku on the JT yesterday and I guess I was answering both in one comment. Sorry if it seemed to go off topic.

        ‘Omotenashi’ does exist and is amazing when you experience it, but people remain individuals, and can translate such concepts in odd ways. There are idiosyncratic and cranky people everywhere, and working with the general public, especially foreign tourists, on a daily basis, is not easy.

        The concentration of the population into urban areas (geographically, the flatter bits) can make Japan a bit squeezy. My main concern for the Olympics is having an extreme excess of people at a few pinch points and on specific routes. The Japanese are pretty good at being in crowds, but the experiences of Saudi Arabia with pilgrimages may be relevant. It may be a plan for some Japanese companies situated near the main games areas to have their staff work at home or at alternate sites for the duration, if they are not planning on going to the Games.

        Without minpaku apartments, I can’t see Japan accommodating everyone. Building a huge number of hotel rooms for two weeks in 2020 is not a plan, unless there are plans to convert them back into residential apartments afterwards, as generally happens with athletes’ villages at the Games.

        Most of the staff whom tourists encounter in Japan are on fairly low wages – shop staff, servers in eateries – and are not likely to have any sort of fluency in English (or Mandarin). Those who are fluent are more likely to be earning more in offices, away from tourists. There is no easy solution to this. I don’t know any local staff where I live in similar positions who have any foreign language ability at all, unless they have immigrated themselves. It’s the same in most places.

        Japan does work very hard at tourism. Going to other Asian countries after Japan can be a bit of culture shock, with less multilingual signage, restrictions on detail in Google maps, YouTube filters, and fewer online resources. Tourists are also safer in Japan, and that counts for a lot.

        I’ve found most people in Japan to be friendly, warm and helpful. Those who avoid the aisle the gaijin is in, in shops, usually appear to be doing it out of genuine nervousness that they may be asked something in a language they are not comfortable in. And stereotypes can take some eradicating.

        The country has a past of imperial power, insularity and right-wing leanings. It’s people suffered terribly in WWII from the fire bombings and atomic strikes, and have been occupied in living memory by the United States. Many will have grown up shielded from what Japanese forces did abroad during their own campaigns. Taking all that into account, I think the general attitude towards foreigners is impressive, and less arrogant and racist than foreign tourists may encounter in the UK. Or in the US, where a popular K-Pop band, whose identity could have been checked on Google in 30 seconds, were recently detained at LA airport for more than 10 hours ‘on suspicion of being sex workers’. Maybe Trump’s influence is already kicking in over there.

        The sudden appearance of hordes of Chinese tourists in Japan is a special case, and interesting. The two countries have a long-standing history of antagonism, but the Chinese tourists I’ve seen visiting love the place, love the shops and are no different from other tourists. They are like kids in a sweet shop. Western tourists will have spent a lot to get to Japan, are probably Japanophiles and may have done their homework. It is a short hop to the shops for the Chinese, so they may not be quite as well versed in the cultural issues. There are going to be points of friction. Hopefully both sides will take a relaxed view and seek to accommodate each other. It would be a good thing if the Japanese and Chinese people learn to get on together, whatever the political rhetoric from their leaders. Tourism can be a real force for good.

  • Michele Marcolin

    The guy could have used a Manga-kissa to rest cheaply when he noticed the booking mistake… or a sauna. It is indeed difficult these days finding reasonable accommodation in Tokyo. I am being told the same by many friends and acquaintances that come by.

  • disqus_vBekJrf7g5

    This story is packaged as ‘bad Chinese making it too expensive for salary men to go on business trips’, when the real story is that inconsiderate Japanese people letting out rooms in their houses aren’t tidying up after their (paying!) guests.
    Not bad Chinese, but ‘bad’ Japanese.
    But hey, let’s blame the gaijin! After all, Japan invites them here because they need the money (not to mention the huge shot of national pride the Japanese derive from it), and then find every reason under the sun to sulk and complain about all the gaijin, saving the Japanese economy by spending their money! Just who do they think they are?

    • Paul Johnny Lynn

      Indeed, is not the root of this problem greedy Japanese landlords?

      • Diego Garcia

        Yep I’ve met those greedy Japanese landlords and now they starting to promote within Japan to people to start hosting. Check
        Japan Host Family Training Association

        These guys are using the name of Airbnb to let people become hosts. Well its BS because all they want is money money money. Some of these hosts don’t provide a true host family experience as one would expect. So they look at Airbnb and start asking money for services that make it more look like a hotel but with bad service. Also on Airbnb you see tons of rental agencies in Japan charging sky high rents.

  • Chibaraki

    Don’t exclusively blame Airbnb for the inconsiderate people who rent out their apartments. There are other ways that visitors are finding Tokyo rooms, such as other booking sites,classified ads (Craigslist) and word of mouth.

    There could be other factors here – the apartments may be owned by other Chinese who also know nothing about the apartment lifestyle or garbage management. Chinese are investing in property around the world which they do not live in.

    GBR48, spot on about the packaging and choice of accommodation. Until Japan starts coordinating players in the travel industry, retailers, hotels, and other tourism services won’t reap the benefit of the increasing number of visitors from abroad, and visitors will go away disappointed.

  • Paul Johnny Lynn

    I’ll hazard a guess that these short-term shopping tourists have no idea about Japan’s oh-so-important rubbish rules, so could hardly be blamed for not doing things the way locals do. As someone above said, give them in-flight information so they at least know.

    • disqus_vBekJrf7g5

      I agree. But who would bother going on holiday to Japan if they had to learn Japans trash rules?
      Haven’t these people ever heard of Internet shopping?

  • Diego Garcia

    As a westerner living in Japan I have experience similar obstacles. My advice to the government and local municipals is to start investing in recycle bins, provide pamphlets for tourists specifically with guidelines to follow as soon as people land or even before they fly to Japan. These guidelines allow foreigners to become familiar with Japanese customs and manners.

    On the other hand HIRE MORE FOREIGNERS. We have years and years of experience dealing with different cultures. Heck the Dutch were the first to even educate Japan about western society together with the Portuguese and later the English. Also, my message to the Japanese. Start learning or improving your English or any other foreign language. You have 4 years to do this. It’s a give and take. Foreigners need to respect Japanese rules, but Japanese need to be able to adjust to foreigners from all over the world and that is simply impossible at the moment. I’ve met tons of ignorant Japanese who simply were stereotyping or looking down upon a foreigner or were not even bothered learning about another culture by simply asking QUESTIONS. Yes, Japanese people. Start learning how to communicate and share feelings and emotions. Trust me.

    Once you start showing interest in someone else’s culture you will gain the same respect back from that person. As for accommodation….where do we start…first of all the government needs to hunt down those illegal Airbnb landlords/hosts who provide nothing but an empty room. I’ve met so many hosts who simply host for financial gain, it makes me sick. Its already difficult as a foreigner living in Japan to find accommodation. Why not make regulation to rent apartments much easier instead of hefty deposits and a 2 year contract. Tourists are allowed to live, rent and buy in Japan there is no rule that says they can’t.