On the evening of Dec. 19, a Pantene commercial ran on U.S. television that skirted all the formal avenues of parent company Procter & Gamble’s typical advertising process. Storyboards weren’t pored over in P&G’s Cincinnati headquarters. Average Americans didn’t provide feedback in consumer research groups. Media planners didn’t work for months in advance to buy advertising slots.
Instead, on Nov. 7, the one-minute commercial was released online in the Philippines by the local Pantene unit. It was never intended to reach U.S. viewers. And it was hardly an advertisement about shampoo at all.
Yet after four weeks online, it caught the attention of millions of Americans. So, plans changed. Fast. The video, which shows a male and female executive going through the same workday but experiencing different stereotypes based on their genders, is the latest in a line of viral ad campaigns that tap explicitly into a very raw, emotional sense of both female insecurity and empowerment. Dove did something similar earlier this year when it released an online video called “Real Beauty Sketches” about women’s damaged self-image. That video has so far had more than 60 million views on YouTube alone.
For P&G, the world’s biggest consumer-products maker, the instant global success of a video it never intended to take global forced the North American Pantene team to quickly shift gears.
A week ago, when the ad unexpectedly hit a critical mass of online U.S. viewers, the company started talking about airing the Asian Web video in its original form on American network television. It then crunched its media planning and buying process, which normally takes months, into a mere five days — purchasing a primetime commercial slot on major short notice.
By Thursday, this Web experiment that started in the Philippines had aired during ABC’s iconic news retrospective program, “The Year.”
The ad’s unlikely, and quick, path to commercial fame is an example of how global digital trends are upending traditional corporate brand strategy.
Deb Henretta, the head of P&G Global Beauty, said feedback from online viewers of the video urged the company to bring it to the U.S. market and that P&G executives felt the need to respond quickly to those calls. Yet the response to from-the-ground-up digital efforts reflects something more than consumers’ increasing power to influence a brand. It also means that employees in a small business unit halfway across the world can now leapfrog bureaucracy and grab the attention of their company’s top leadership with a clever, small-scale digital experiment.
It also shows the powerful hold that gender issues have on this cultural moment.
The catch in all of these ad campaigns that have gone viral — including Dove’s, Pantene’s and a new “Fat Talk” ad by Special K — is that they don’t make any real mention of their products. Instead, they present an impassioned and emotive critique of gender perceptions.
“For brands to be relevant in today’s world, they need to connect on a cultural level,” Henretta said. “Making an emotional connection is critical.”
While that has always been true in advertising, the difference here lies in the type of emotional connection these ads are now trying to make. It’s one that feeds on women’s views of what needs fixing in society, not just within themselves. That cultural conversation — about a woman’s 21st century aspirations and impediments, and which barriers are internal versus external — has reached an apex this year.
The release of Sheryl Sandberg’s “Lean In,” while by no means the first book to raise such questions, cemented the zeitgeist. So much so, in fact, that Sandberg’s recent endorsement on her Facebook page of the Pantene ad as “one of the most powerful videos I have ever seen” was key to the ad’s quick spread in the U.S. market.
Henretta said there had been no prior conversations between the Facebook COO and Pantene and that Sandberg’s off-the-cuff support of the ad came as a surprise and made an enormous impact.
Deborah Small, a psychology and marketing professor at the University of Pennsylvania’s Wharton School, said that by entering this conversation on workplace stereotypes, the company appears to be targeting a specific consumer demographic: women with feminist ideals and higher earning potential. It’s a move, she said, that carries some risk.
“From a marketing perspective, it’s a little bit risky combining political statement with an advertisement,” Small said. “It’s one thing if it comes from a nonprofit, but it’s another if it comes from someone trying to sell shampoo.”
What might ultimately make the Dove ad more successful, Small added, is that it puts less of its effort toward offering a social commentary and more toward creating a realistic and relatable image of women. In its video, everyday women are asked to describe their appearance to a sketch artist, and the viewer quickly realizes how poorly their self-image aligns with their natural beauty.
That, after all, is how content tends to spread online. Hardly anyone will share a video about shampoo or soap. But people will share, over and over, a video that pulls strongly at their emotions and reaffirms their views of self and the world. “Marketing ideas that are centered on the human experience are the ones that translate most easily,” said Bridget Brennan, head of a consulting firm that focuses on marketing to women. “We’re experiencing a shift in our culture that’s around the topic of self-acceptance and owning who you are.”
Both the Pantene and Dove ads, however, have received some criticism. One of the most frequent points of contention is that the beauty companies come across as hypocritical. “It raises the question: What’s the motive here?” Small said. “It seems a bit disingenuous.”
Such videos may represent a growing advertising emphasis on infiltrating the feminist psyche. Yet they also show that companies are beginning to recognize that their customers want more socially responsible and engaged brands.
P&G has seemingly decided that selling Pantene beauty products today means aligning itself with concepts of power, intellect and self-assuredness. Women make up roughly a quarter of P&G’s senior leadership team, and five women sit on the company’s board. Interestingly, though, the three main creative directors for the Pantene ad are men.