Door-to-door parcel delivery service provider Sagawa Express Co. received 34 customer complaints for improperly handling frozen parcels from April to September, company officials said Sunday.
Delivery staff mistakenly kept the frozen parcels in truck refrigerators instead of freezers, resulting in the products being delivered unfrozen, the officials said.
In one case, a parcel was delivered at room temperature because it hadn’t even been put into a cold storage box after being carried into a truck that had refrigeration equipment.
Handling chilled and frozen parcels at higher-than-prescribed temperatures may erode product quality and affect food safety.
In response to the blunders, Sagawa Express plans to conduct checks on temperature management at about 780 parcel-handling stations. Similar cases have emerged at rivals Yamato Transport Co. and giant Japan Post Co.