OSAKA – False food menus at the Ritz-Carlton Osaka, a luxury hotel affiliated with Hankyu Hanshin Holdings Inc., were caused by human error, the establishment’s general manager said Saturday.
At a news conference, Oriol Montal apologized for the incident, which he said was caused by a lack of knowledge and training among Ritz-Carlton Osaka employees and saw the hotel serve up bottled juice as freshly squeezed and shipped in bread as home-baked.
The hotel will set up a desk this week to handle customers seeking refunds, according to Montal. He said he has no plans to resign to take responsibility for the problem.
The menus were found by an internal investigation after similar cases were revealed last week at Hankyu Hanshin Hotels Co., a hotel operator wholly owned by the holding company.